Tigerairways.com.sg

Latest news about Tigerairways.com.sg: Tiger Airways is a low-cost airline based in Singapore, with its primary hub at Singapore Changi Airport. Incorporated in September 2003, it is currently the largest low-cost airline operating out of Singapore in terms of passengers carried. In 2006, the airline flew 1.2 million passengers, a growth of 75% from the previous year.

The airline was the first to operate from the Budget Terminal in Changi Airport in order to achieve operating-cost savings and its cost structure is modelled after Ryanair. Despite regional competition, the airline has reiterated its current intention to remain focused on flying within a five-hour radius from its Singaporean base. To overcome regulatory hurdles in the region, the airline attempts to buy into regional carriers to expand into a pan-Asian carrier.

Flights to India started in October 2007, and expansion to Malaysia was started in 2008. Former plans to establish a hub in Manila (Clark) have been suspended.

When am I allowed a refund of my fares?
When the passenger decides that they are unable to fly, they are entitled to apply for a refund of the Government Passenger Services Tax and other government taxes paid. However, Tiger Airways will apply a S$50.00 or A$50.00 (or local equivalent) administration charge per passenger per sector to cover the cost of processing and bank charges for each tax refund request.

Tiger Airways operates a no-refund policy which means that we will not be able to refund any tickets (fares and charges) should the passenger decide that they are unable to fly due to personal circumstances, including but not limited to medical grounds.

In the event of Death of a passenger prior to the schedule departure time of their flight, Tiger Airways will refund the reservation once we receive a copy of the death certificate.

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I made duplicate bookings but the dates differ, can I get a refund of one of the bookings?
As Tiger Airways operates a no-refund policy, we are unable to refund any tickets (fares and charges), even if duplicate bookings are made with differing dates.
If the booking details of the reservation differ then this is not viewed as a duplicate booking and will not be refunded. Tiger Airways operates a no refund policy and as such it is unable to refund any tickets (fares and charges).

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How do I change a past dated ticket?
You are only able to change flight dates, times and routes up to 4 hours before the scheduled departure time, subject to amendment fees and the applicable fare difference being paid.

However, if a reservation is not amended at least 4 hours before the scheduled departure, all monies associated with the fare will be forfeited as Tiger Airways operates a no-refund policy.

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Why do you not provide email or phone feedback?
Tiger Airways wants to provide quality service to our customers through meaningful correspondence instead of casual e-mail responses. We believe all our customers deserve professional and well thought out letters in response to their concerns and that is why we put so much effort into researching and investigating every letter we write. We answer every letter we receive in the order that it arrives, with our best efforts to the matter concerned and whoever the person involved. This helps to keep our service level to customers high while keeping our costs low.

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I am pregnant. Do I need to mention this to the airline?
As your safety is our utmost concern, you will need to contact our reservations to inform them of your pregnancy. You will need to produce a doctor’s certificate to state that you are fit to travel, regardless of which stage of pregnancy you may be in. In general, pregnant women must have completed their journey in full by the 35th week of pregnancy. Flying is not permitted following the 35th week. Again, a doctor’s certificate is required to state that the passenger is fit to travel between the 30th and 35th week.

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We require a wheelchair, how do I book one?
If you require special assistance when travelling with Tiger Airways you must book via the Tiger Airways dedicated call centre 5 days before your schedule departure.

Failure to notify the call centre of your requirements will result in the service being unavailable on arrival at the airport and passengers being denied carriage. When making the reservation with our call centre please advice the level of assistance you require.

Are you able to board the aircraft steps?
Do you require a wheelchair from the airport to the aircraft?
Do you have your own wheelchair?

Passengers own folding wheelchairs will be carried free of charge in addition to their normal baggage allowance.

Wheelchairs that are powered by sealed, non-spillable types of battery are acceptable for carriage on Tiger Airways aircraft. Wheelchairs with un-sealed, spillable batteries will not be accepted for carriage.

Whilst we endeavour to facilitate requests, we might not be able to accede to them in all stations due to local limitations. Please contact our call centre for more information or refer to our Conditions of Carriage for more details..